While it is impossible to see what will happen in the future, we are able to make educated guesses on what will happen in the world of ecommerce over the next year. There have been trends developing recently that point to things changing in certain aspects of ecommerce and it is important for anyone who is involved in the online world to be aware of these changes. One thing to remember is that the majority of consumers are now completely comfortable with shopping online, as much of the past apprehension has disappeared. There are some parts, however, that still need to be improved and many of these things will be addressed in the coming year.
The first thing that needs to be addressed is how interactive online shopping ends up. For example, many companies are beginning to switch over to interactive catalogues that bring the items that are being sold to life. This makes the shopping feel as though he or she is actually in the same room as the product, which will be vital if these online companies wish to serious compete with online ones. The technology has already been developed, so it will be up to ecommerce companies to include this technology on their websites. There is no promise that this will happen with the majority of online retailers, but these interactive catalogues will definitely increase in number in 2010.
Another trend that we will see more of in 2010 is data mining that is done in more morally acceptable ways. Whenever you log onto a social networking site, you probably see ads on the side that ask you to fill out a questionnaire. In some cases, you might be offered free merchandise in exchange for your time and this is how these companies get their consumer information. This is much better than data mining cookies that certain sites infect peoples’ computers with, as the user has to opt in to the program in order to share information. These new ways of developing market data will lead to new advertising in the future. We might begin to see these new campaigns emerge towards the end of 2010, as over 56% of all online retailers plan on using this form of advertising.
One thing that almost anyone can see coming is the fact that ecommerce will see more mobile purchases being made than ever before. For example, a person could be sitting in a store and see a pair of shoes that he or she wishes to purchase. That person can then look online for the same pair of shoes in the same size and compare prices. The shoes can then be purchased from the mobile device at that time, even though they will not arrive immediately. This will happen more and more as an increasing number of people purchase iPhones and other mobile devices that have the same features as computers. Over 10 million iPhones were sold in the final quarter of 2009 alone and each of these people will be able to make purchases from their mobile device. In 2010, it is very likely that we will see many retailers release Apps that will allow users to make direct purchases from their online stores.
With the amount of data that will be transferred over these mobile devices, online security will be one of the largest issues in ecommerce. The fact of the matter is that there are many people out there who wish to separate people from their money and as a result, there will be people who get ripped off. This is going to happen at some point and an innocent person will end up paying for things that he or she did not purchase. Identity theft is also something that ecommerce needs to identify, as online retailers are one of the places that these crooks hit the most. In the end, it is up to each individual to take the necessary steps to protect his or her personal information, as relying on others to do so will definitely leave holes in your protection.
As the economy improves in 2010, it is very likely that there will be a significant increase in the amount of people who are spending money. This will do nothing but good for ecommerce, as these people will still be interested in saving money and the best place to do this remains online. Lending will also increase, which means that more credit cards will be in the marketplace. Since credit cards drive ecommerce, it is vital that more people have access to these cards in 2010. Online companies that struggled in 2009 will probably see things begin to improve, as people will not be so tight with their money.
It is extremely important that anyone who is involved in ecommerce becomes an innovator and is not afraid to go against the grain. Since so many companies struggled in 2009, it is very likely that we will see these same companies try something new in the coming year. This will be great for the industry, as these companies will attempt to open up new ways of doing business online. It remains to be seen what these methods will be or whether or not they will be successful, but it is a certainty that someone will attempt something revolutionary in ecommerce.
Overall, 2010 should be a better year for ecommerce because all of the trends look to be pointing in that direction. There are now more places for people to spend money online, more methods to spend that money, and more money available, which all point towards a great year for ecommerce. While nothing is certain in ecommerce, there is reason to believe that this industry is headed towards yet another growth period as the technology that drives the industry continues to improve.


